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Cannot express how pleased we are

Mr. Segal,

Regrettably, we did not get an opportunity to speak to you today after [our son's] appearance in Court.

We want to tell you how very much we appreciate your concern and your attention to helping [our son]  through his legal troubles. We cannot express how pleased we are that the outcome was remarkably better than we had ever imagined it might be. This last year has been an annus horribilis as we have agonized over the possibilities. And, it has been difficult for [our son]  trying so hard for an entire year to keep a positive attitude…..not always very successfully. 

Nevertheless, he has now accomplished a remarkable change in direction and is very focused on improving his life. Thank you again for your advice to [our son]  and your continuing effort on his behalf.

Best regards

– Anonymous